This matrix gives a quick-view summary of the value-added services and wellness support that providers across the industry offer on Individual Protection policies. The supplementary table below shows which providers each insurer uses.
The Matrix
This matrix brings together provider value-added services in one place and is best viewed on a laptop or iPad. Scroll down for full details. For further detailed information, click on a service provider’s name which will take you direct to their website.
All details are correct at time of publishing. We recommend checking providers’ websites for the most up-to-date information.
| Service / Provider | Krysalis | Legacare | RedArc | Square Health | Teladoc | Working to Wellbeing |
|---|---|---|---|---|---|---|
| Summary description | Neurological occupational therapy & rehabilitation | Legal advice for bereaved families & critically ill policyholders | Personal Nurse: practical advice, emotional support & therapies | Digital platform enabling virtual GP and other health services | Digital platform enabling virtual GP and other health services | Expert, work-focussed clinical support to employees and managers |
| Health and Wellness | ||||||
| 24/7 Digital GP | Y | Y | ||||
| Bereavement Support | Y | Y | Y | |||
| Care at Home | Y | |||||
| Carer Support | Y | |||||
| Complementary Therapies | Y | Y | ||||
| Eldercare Support | Y | |||||
| Equipment Aids | Y | Y | ||||
| Health Check | Y | Y | ||||
| Legal Advice | Y | |||||
| Mental Health Support / Therapies | Y | Y | Y | |||
| Neurological Therapies | Y | Y | Y | Y | ||
| Nurse Advice & Support | Y | Y | ||||
| Nutrition & Dietary Consultations | Y | Y | ||||
| Personal Training | Y | |||||
| Physiotherapy | Y | Y | ||||
| Prescriptions / Referrals / Fit Notes | Y | |||||
| Private Consultation | Y | Y | Y | |||
| Return to Work Support | Y | Y | Y | |||
| Second Medical Opinion | Y | Y | Y | |||
| Speech Therapy | Y | |||||
| Wellbeing Consultations | Y | |||||
| Eligibility | ||||||
| Children | Y | Y | Y | |||
| Family Wide | Y | Y | Y | |||
| Policyholder Only | Y | Y | Y | |||
| Availability | ||||||
| Life of Policy | Y | Y | Y | |||
| Point of Claim | Y | Y | Y | |||
Insurers and Service Providers
This table shows which service providers sit behind each insurer’s value-added service proposition. For further detailed information, click on an insurer or service provider’s name to take you direct to their website.
All details are correct at time of publishing. We recommend checking providers’ websites for the most up-to-date information.
| Insurers / Providers | Krysalis | Legacare | RedArc | Square Health | Teladoc |
|---|---|---|---|---|---|
| Aviva | Y | Digicare+ / Smart Health | |||
| Beagle Street / One Family | Y | ||||
| British Friendly | Y | ||||
| Cirencester Friendly | Friendly Voice | GP24 | |||
| The Exeter | Y | Healthwise | |||
| Guardian | Halo | Halo | |||
| Holloway | |||||
| Legal and General | Y | Y | Y | ||
| LV= | Doctors Services | ||||
| Metlife | Y | ||||
| National Friendly | |||||
| Royal London | Helping Hand | ||||
| Scottish Widows | Scottish Widows Care | Clinic in a Pocket | |||
| Shepherds Friendly | |||||
| Vitality | |||||
| Zurich | Y |
More resources
Explore more about value-added services below, from real case studies to industry conversations on why these services matter.
Value-Added Services Case Studies
Real examples of how value-added services have supported clients through claims.
Industry Conversation
Our Industry Conversation panel explore the real value of value-added services for advisers and clients.
More than a Policy: The Value of Value-Added Services
A written summary of our Industry Conversation panel discussion on why value-added services are essential.