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7 Claims Stories

We are proud to announce the launch of 7 Claims Stories, a pioneering project led by industry expert Phil Deacon, who brings a wealth of experience from his previous roles. This initiative aims to shine a light on the income protection claims process to Drive Change for Better Outcomes. We hope you find these stories useful. We will add each story as it’s published.

“7 Claims Stories is a collaborative effort designed to share insights, educate, and create actionable strategies that could improve claims payout rates, enhance customer perceptions, and reduce both misrepresentation and processing times. By drawing on real-world examples and the expertise of claims experts within IPTF members, the project will try to understand what a seamless and supportive claims journey for consumers and advisers should look like.”

Phil Deacon

Story 6

Shaping the Future of Claims

Story 5

A Day in the Life of a Claims Assessor

Story 4 

Demystifying Income Protection Calculations

Story 3 

Misrepresentation Matters

Story 2 

Vocational Rehabilitation: Getting Back on Track

Story 1

Guiding a client through a storm