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Income Protection Basics

Income Protection Basics is your starting point for understanding how Income Protection really works. Created by our members, these resources cut through the jargon to explain the essentials clearly, from myth-busting videos to webinar recordings, giving you everything you need to build a solid foundation of knowledge

Legal & General’s webinar series offers advisers an on-demand, jargon-free look at how Income Protection claims really work – covering advising with confidence, misrepresentation, financial assessment, and the value of early notification. Together, these sessions share practical best practice and real case examples to help you set clients up for successful claims and advise with greater confidence.

Claims Insights Webinar 1 – Misrepresentation in Claims

Income Protection claims don’t fail because advisers get it wrong on purpose – they fail when misunderstandings creep in. In this on‑demand session, our claims experts unpack what misrepresentation really means, why it matters, and how simple adviser best practice can make all the difference. Expect clear explanations, myth busting insight, and real case examples to help you protect your clients from avoidable problems at claim stage.

Claims Insights Webinar 2 – Financial Assessment in Claims

Financial assessment can feel like one of the most complex parts of the claims process – especially when clients’ income isn’t straightforward. This on‑demand session breaks financial assessment down into clear, practical guidance, helping you understand how benefit entitlement is calculated and what evidence is needed to get claims moving smoothly.

Claims Insights Webinar 3 – Early Notification & Vocational Clinical Support

Financial assessment can feel like one of the most complex parts of the claims process – especially when clients’ income isn’t straightforward. This on‑demand session breaks financial assessment down into clear, practical guidance, helping you understand how benefit entitlement is calculated and what evidence is needed to get claims moving smoothly.

Inside Income Protection – Turning Uncertainty into Confidence

Income Protection can feel complex – but it doesn’t have to. Building on the success of last year’s hugely popular IPAW Focus Week (where 97% of attendees said they’d recommend it), this on‑demand session explores the FAQs advisers care about most. Access practical insights, myth‑busting explanations, and expert guidance that will help you advise with confidence.

Zurich has launched its new Zurich Learning Hub, a flexible CPD platform designed to fit around advisers’ busy schedules.

Explore on-demand courses, interactive masterclasses and up-to-date learning content, all shaped by adviser feedback and accessible whenever it works for you.

The Zurich Learning Hub is designed for anyone working in the life protection industry, whether an adviser, paraplanner, administrator or business owner. Their library of relevant content is designed to support you with your learning, your way, in your time.

Ready to grow, achieve, and connect? The Zurich Learning Hub is here to help you thrive, whenever you need it.

Through this series, IPTF members Holloway Friendly explore common myths about income protection and uncover the truth. Check out each episode below to find out more.

MythBusters - Episode 1

In this episode, Robyn from Holloway Friendly busts a common myth: “Income Protection is just for salaried employees”

Watch now to understand the value of income protection for many types of earners

MythBusters - Episode 2

In episode two, Robyn tackles the common myth: ” I don’t need Income Protection because i get sick pay from work”

But is that really enough? Watch now to find out why workplace sick pay might not be the full answer

MythBusters - Episode 3

In episode three, Robyn addresses the common myth: “I have life insurance, so I don’t need income protection.”

Life insurance is there to protect your loved ones if you pass away but what about while you’re alive? Watch now to see why having both can make all the difference

MythBusters - Episode 4

In this episode, Robyn discusses the myth: “Income protection is expensive.”

Spoiler: it can cost less than a daily coffee. Watch now to see how flexible it can be!