For advisers, value added services can be a powerful part of the conversation: they show clients the day-to-day value of a policy, not just the promise of a payout if things go wrong. The stories below show what that support looks like in practice.
Matt’s Story
Royal London
How Royal London's support services helped one client through a difficult claims period, from first contact to resolution.
Changing Lives
Teladoc Health UK
A look at how Teladoc's remote health services are changing outcomes for policyholders who need fast, accessible support.
Katie’s Story
Cirencester Friendly and Red Arc
The support that Katie received through her Income Protection policy shows the true value of value added services.
Life Policy Case Study
Red Arc
Christine Husbands, Commercial Consultant, discusses a real claim and the role Red Arc's nurse-led support played throughout.